Privacy Policy
Effective Date: June 26, 2026
Better Built Heating, Cooling & Plumbing Privacy Policy
At Better Built Heating, Cooling & Plumbing, we value your privacy and are committed to protecting the personal information you entrust to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, request services, or communicate with us.
Information We Collect
We may collect personal information that you voluntarily provide, including:
Name
Phone number
Email address
Property address
Service requests
Any information submitted through our contact forms, estimate requests, appointment scheduling, or other communications
How We Use Your Information
We use your information to:
Schedule appointments
Provide HVAC and plumbing services
Respond to questions and service requests
Send appointment confirmations and reminders
Notify you when a technician is on the way
Provide estimates and invoices
Communicate regarding ongoing or completed services
Send maintenance reminders
Improve our customer service
Send promotional offers and marketing communications only if you have opted in to receive them
SMS/Text Messaging
If you provide your mobile phone number and consent to receive text messages, Better Built Heating, Cooling & Plumbing may send you SMS messages regarding:
Appointment confirmations
Appointment reminders
Technician arrival notifications
Customer support
Service updates
Maintenance reminders
Promotional offers (only if you have opted in)
Message frequency may vary based on your interactions with us.
Message and data rates may apply.
You may opt out at any time by replying STOP to any text message.
For assistance, reply HELP or contact us directly.
Information Sharing
Better Built Heating, Cooling & Plumbing does not sell, rent, trade, or share your personal information, including your mobile phone number or SMS consent, with third parties or affiliates for their marketing or promotional purposes.
We may share your information only with trusted vendors and service providers that assist us in operating our business, such as scheduling software, payment processors, communication platforms, and customer relationship management systems. These providers are contractually obligated to use your information solely for the purpose of providing services on our behalf.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While no method of electronic transmission or storage is completely secure, we strive to use commercially acceptable means to protect your information.
Cookies
Our website may use cookies or similar technologies to improve your browsing experience, analyze website traffic, and enhance website functionality.
You may disable cookies through your web browser settings at any time.
Third-Party Websites
Our website may contain links to third-party websites. Better Built Heating, Cooling & Plumbing is not responsible for the privacy practices or content of those websites.
Your Rights
You may request to:
Review the personal information we maintain about you
Correct inaccurate information
Request deletion of your information where permitted by law
Opt out of marketing emails or text messages at any time
Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will become effective immediately upon posting to this website.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.
Better Built Heating, Cooling & Plumbing
Phone: 720-262-1976
Email: info@betterbuilthvac.com